Happy New Year!
I look forward to this time every year as we look at new beginnings and goals. It is with great satisfaction that I share with you that it was this time of year in 1996, when my ideas for a new business began to take form. 2011 is going to be a celebration year for 15 years in the window coverings industry. As a company, we have experienced much over the past 15 years. Changing our name to Window Accents was a big one as we joined with a larger, national organization to help move us forward in growth. Even though changes have been made to the “exterior”, we never changed the “interior”. Our customers are still what drives us. Few problems have arisen over the years with the window treatments we have installed, but for those few, I can confidently say that we went above and beyond our customer’s expectations in solving the problem. I look over my list of customers through the years and smile fondly as I think of each one. I have been blessed to meet and work with such great people! That must be why we enjoyed 70 % of our business last year coming from repeat customers and their referrals.
Be sure and check my website and blog regularly this year. I will be partnering with my vendors to bring you special “celebration savings” throughout the year. A different product will be highlighted each month so you can look forward to 12 sales this year! The first one will be announced later this week!
I look forward to celebrating with you!